Returns & Exchanges

We want you to be completely satisfied with your Rodial purchase, which is why we offer a 14-day return window for items in their original, unopened condition. Please note that for hygiene reasons, we cannot accept returns on products that have been used or unsealed.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization Number.

• 2.
  Secure Packaging

  Carefully pack your unopened items in their original packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Shipping Your Return

  Affix the provided return label or address the package to our returns facility, ensuring you use a tracked service for peace of mind.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the item, your refund will be processed to your original payment method within 7-10 business days.